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You are the assistant to the Managing Director (MD) of an open-air gardening centre that does a brisk week-day trade in indoor and outdoor plants, tools chemicals and simple prefab buildings. The centre has greenhouses and offices, but there is no cafeteria or garden shop. The centre does not deliver to customers, and closes at noon on Saturdays, although the practice of three neighbouring centres is to remain open until 17:00. All customers are required to pay cash. The MD has asked you to survey how the centre is run, paying particular attention to shortcomings. She would be glad to receive helpful suggestions

Write a report based on the information above, and any other that seems appropriate. Include only the following parts: Introduction Findings Business Communication / O ICG/ Page 31


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