Quality Management

Mini-Case Study: Quality Management at Global Green Books Publishing
2) The second paragraph describes the process quality – develop a process map for the team at Global Green Book publishing displaying the quality process.
3) Who are the customers of Global green Books Publishing? Who are the top 3 priority customers?
4) The group has identified many problems and it can be challenging to visualize all of them. Diagram the quality problems as displayed in your open textbook here.
5) How would you recommend that Global Green Books Publishing incorporate the “voice of the customer” in their quality process?
6) What would you suggest they do to involve team members more in pursuit of high-quality eBooks for their customers?

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