Marketing Management

The Australian Competition and Consumer Commission (ACCC) has the responsibility of enforcing compliance with the Australian Competition & Consumer Act (2010) as well as a range of fair trade and other consumer protection legislation. At the state level, there are other organizations with similar investigative and enforcement roles. Research these organizations and how they operate at state levels and with the ACCC.

Access the UAE consumer rights website (www.consumerrights.ae) Access two of the following components of the site. Explain the consumer rights involved and compare it to those of another country.

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a. Refunds

b. Complaint Handling

c. Prices, tags, and store signs

d. Damaged goods

e. Shopping advice

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