Managing Services

it has just been reported to you that your best technician has been taking home some shop supplies (cleaners, lubricants, fluids) for personal use on some jobs that he is doing after hours. You have always made it clear to your employees that all parts and supplies are the property of either the company or the customer and that the employees have no right to use or take any of them for personal use. In fact, you even reprimanded and fired an employee about a year ago for stealing company supplies. However, you give your employees the benefit of the doubt and normally give them several warnings before you resort to stern punishment.

You decide

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What do you do? He is your best technician and this is the first time that this has happened. Yet, you know that the word has gotten around the shop and that everyone is waiting to see how you are going to treat this employee, who is taking supplies from the shop. There appears to be more at stake than usual. You are, with reason, concerned about the impact of your response in this case. What would you do?

Because you know that other employees are aware of the situation, reprimand him publicly and suspend him for three days without pay

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