Management

The purpose of this assignment is to provide the students the opportunity to carry out the design of a Statistical Process Control procedure, on a real-world business process of their own choosing. The assignment, and the deliverable report, comprise the following parts. Process: Describe a business and a business process you have chosen for this assignment. You can use ideas from the examples covered in class or the end-of-chapter problems. Be sure that you can gain thorough knowledge of the process and that you have access for data collection through observation or by taking measurements. [10 marks] CTQ: Describe a critical-to-quality characteristic of the output of the process, which could be either a product or a service. Explain why such characteristic is critical, in your judgement. [10 marks] SPC Type: Inform and justify your selection of an appropriate SPC type for controlling the CTQ of your choice. [10 marks] Data: Describe how will you plan on going about collecting appropriate sample data for the CTQ variable or attribute, as well as the sampling plan you would have adopted. [10 marks] Analysis: Describe how will you calculate SPC parameters and construct the control chart(s). Provide an example by using hypothetical values of the parameters. [20 marks] Conclusion: What kind of conclusions would come out of the hypothetical analysis shown in the previous section? [10 marks] Recommendations: Given the hypothetical state of the process, which you have illustrated above, what improvement recommendations could you offer to the process owner or operator?

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