Examine the user documentation for a computer system at your school or job. Is it clear and easy to understand?
Would it be understandable to a user who knows little about computers?
Are the failure messages easy to interpret? Is there a listing of failure messages separate from the user’s manual?
Is it easy to look up topics in the documentation? How would you change the documentation to improve it?
The user of an automated system need not be familiar with computer concepts. However, knowledge of computers is beneficial for most operators.
In what cases should the user ofan automated system be unaware of the underlying computer system?
Is this lack of awareness a sign of good system design? Give examples to support your answer.