Professor Melvin was disliked by the office staff because she was rude and sarcastic in many of her interactions with them. She never smiled or engaged in conversation with the staff. When she wanted something done, she told the staff what to do in a demanding fashion without saying “please” and “thank you.” The staff often stopped whatever they were doing and did Dr. Melvin’s work immediately to avoid upsetting her. If the staff said that they could not do her work immediately because they had other work to do or deadlines to meet, Dr. Melvin persisted in her demands until they agreed. If an assignment was not done correctly or on time, she made a sarcastic or critical comment, often in an angry tone of voice. After being advised by the department chairperson that she must stop interacting with staff in this way, Dr. Melvin sought help from a psychologist.

Describe the treatment procedures that the psychologist might use to help Dr. Melvin decrease her negative interactions with staff and to ensure a generalized reduction in the negative interactions.

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