Create a flowchart based on the information

In “From the Buyer’s Seat 16.1” a former student describes the situation and the people involved in one purchase.

Create a flowchart based on the information provided, and determine who was involved when, from both sides. Could this process have been managed more efficiently?

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If you were the Speed-Trap representative, what would you do now? How would your answer differ if you were the account manager for Teradata with sales responsibility for this customer?

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