Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking Robert’s insurance card and asking a couple of follow-up questions. Robert asks the assistant to speak up because of some background noise. The assistant starts speaking slower and enunciates her words instead of speaking louder.
Write a 175- to 260-word response to the following prompts:
Cite a minimum of one reference to support your assignment.
Format your assignment according to APA guidelines.
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