A Zara security staff member was caught on video, refusing to let a woman wearing a hijab to enter its store in Paris after the jihadist attacks on November 13, 2015, where 129 died.
According to the news, the staff member has been heard telling the unidentified woman that people whose heads are covered with caps, hats, beanies, hoods and hooded veils cannot enter the store. The woman asks him if she cannot enter the store, wearing a veil. The man responds, “if things change, they’ll change but I don’t make the rules.”
Many are threatening to boycott the clothing company.
Guide Questions
1. Do you think the security staff member and the manager were justified to refuse entry to the woman? Explain your answer.
2. Inditex (Zara’s main company) has an 11-point code of ethics. One of them is No Discrimination. What do you think the company should do

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