Effective communication method


Jana works in a long-term care facility that cares for all types of patients. She receives emails from multiple co-workers throughout the day, and today she receives the following email from Sean:

“Hi Jana,

I noticed that I DIDN’T receive your monthly report yesterday. I NEED to get it as soon as possible TODAY so that I can finish the final report.

Thanks, Sean”

Write a 175- to 260-word response to the following prompts:

  • Explain how Jana might perceive the tone of this email.
  • Describe whether you perceive Sean’s tone to be appropriate or inappropriate.
  • Provide an example of a more effective communication method to use in this situation.


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