Effective communication method

Scenario:

Jana works in a long-term care facility that cares for all types of patients. She receives emails from multiple co-workers throughout the day, and today she receives the following email from Sean:

“Hi Jana,

I noticed that I DIDN’T receive your monthly report yesterday. I NEED to get it as soon as possible TODAY so that I can finish the final report.

Thanks, Sean”

Write a 175- to 260-word response to the following prompts:

• Explain how Jana might perceive the tone of this email.
• Describe whether you perceive Sean’s tone to be appropriate or inappropriate.
• Provide an example of a more effective communication method to use in this situation.

Solution: