1. What is the role of a CRM system? What sort of business benefits can such a system produce?
2. Identify three characteristics of integrated processing software package solutions that make them attractive to SMEs.
3. What is the difference between managerial and financial accounting?
An ERP system follows a systematic process for developing a production plan that draws on the information available in the ERP system database. Outline this process and identify the software modules that are used to support it.